This is our refund policy specific to COVID-19 lockdown, movement control, etc. For non-COVID-19 related disputes, our standard refund policy applies. You can read our terms and conditions here as well as our COVID-19 specific terms and conditions here.

Travel Restrictions, Quarantines & Lock-downs

If there are sudden travel restrictions, quarantines, lock-downs or other legitimate COVID-19 related disruptions to travel or accommodation that require the cancellation of your food hop activity, we will fully refund you. Please note that depending on how you’ve paid, certain payment companies will subtract a processing fee from the refund. Usually, we bear this cost. If you’d like us to subtract the processing fee from your refund please let us know.

If such disruptions occur, please let us know as soon as you can. It would be much better to let us know before your scheduled food hop activity if at all possible. Refunds only apply to legitimate instances of COVID-19 related disruptions. In some cases, we may ask for proof.

Cancellation for Medical Reasons

If you suspect that you might have been exposed to COVID-19, or are displaying symptoms consistent with COVID-19, and wish to cancel your food hop activity, we will offer to reschedule 7-days from the original booking date.

Please note that temperature checks are required and if you display symptoms of COVID-19 such as fever, cough, sneezing or others, we are legally required to cancel the tour and advise you to seek medical attention. It is better to simply let us know ahead of time if you are sick.

Activity Disruption

If at any time during the activity you display symptoms consistent with COVID-19, we will have to end the food hop activity. In this event, the host can decide whether to fully refund you or offer a pro-rated refund based on how much of the activity has been completed.